Your Privacy Is Our Priority
This policy clearly explains how your personal information is collected on the ubaji platform, what it is used for, and how securely it is stored.
This privacy policy applies to the use of all services on the ubaji platform. By continuing to use the platform, you are considered to have agreed to this policy. If you have any questions, contact us at [email protected].
1. Introduction & Purpose
ubaji is a trusted online gaming platform that provides a safe and enjoyable experience for users in Bangladesh. We believe your personal information is your own asset. This privacy policy will inform you how ubaji handles your data and what your rights are.
The main goal of this policy is to ensure transparency — you will be able to know what information is being collected, what it is being used for, how long it is stored, and what control you have over your data.
Your relationship with ubaji is not just a gaming relationship; it is a relationship of trust. We are committed to maintaining that trust.
2. What Information We Collect
The ubaji platform collects user information at various stages. The types of information collected are described in detail below:
2.1 Registration and Identity Information
- Full name and preferred username
- Email address and mobile number
- Date of birth (for age verification — only users aged 21 or above may open an account)
- Residential address
- National ID card or passport details (for identity verification where required)
2.2 Financial Transaction Information
- Records of transactions made via bKash, Nagad, Rocket, or bank transfer
- Deposit and withdrawal amounts and timestamps
- Last few digits of the payment account (full account numbers are never stored)
2.3 Platform Usage Information
- Login history and session duration
- Time spent in each game or betting section
- Betting history and gameplay records
- Customer support contact history (live chat and email)
2.4 Technical Information
- Device type, operating system, and browser version
- IP address
- Data collected through cookies and similar tracking technologies
- General geographic location of the connection
3. Purpose of Data Use
ubaji uses collected information only for specific and legitimate purposes. Personal data is not sold to third parties. The main purposes for which data is used are listed below:
- Account management: Completing the registration process and keeping the account active.
- Identity verification: To ensure account security and prevent access by minors.
- Processing financial transactions: Completing deposit and withdrawal requests quickly and securely.
- Providing customer support: Contacting you to resolve issues and offer assistance.
- Fraud prevention: Detecting suspicious activity to maintain platform security.
- Responsible gaming: Identifying unusual playing patterns and providing support to the relevant user.
- Service improvement: Using analytical data to further improve the user experience.
- Marketing communications: Sending relevant promotional information where you have given your consent.
4. Cookies and Tracking Technologies
The ubaji platform uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential cookies: These are necessary for the core functionality of the platform, such as maintaining login sessions.
- Functional cookies: Used to remember your preferences (language, layout, etc.).
- Analytical cookies: Collect statistics to understand which parts of the site are used most.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5. Data Sharing and Third Parties
ubaji does not sell or rent your personal information to any third party. However, information may be shared in the specific circumstances below:
- Payment service providers: Necessary information is exchanged with the relevant institutions to process transactions via bKash, Nagad, Rocket, or bank transfer.
- Technology service providers: Partner organizations that assist with server hosting, cybersecurity, and platform maintenance.
- Anti-fraud services: Relevant information shared with specialized services to detect suspicious activity.
- Legal obligations: Providing applicable information in response to a court order or a lawful request from a law enforcement agency.
All third parties listed above operate under strict confidentiality agreements and may only use your information for the specified purpose.
6. Data Security Measures
The ubaji platform follows the highest industry standards to protect your information. Our security measures include:
- SSL encryption: All data exchanged between the platform and your device is encrypted using SSL technology.
- Secure password hashing: Your password is never stored directly; only an encrypted hash is kept.
- Restricted access controls: Only authorized personnel have access to the information they need.
- Regular security reviews: The platform's security systems are regularly tested and updated.
- Firewall protection: Servers are protected by advanced firewalls.
However, complete security cannot be guaranteed for data transmitted over the internet. Please keep your account password confidential and do not share it with others.
7. Data Retention Period
ubaji retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:
- Active account data: All information is retained for as long as the account remains active.
- Transaction records: Retained for the legally required period for financial auditing purposes.
- After account closure: Following account closure or deactivation, certain data is retained for a specified period to meet applicable obligations, after which it is securely deleted.
- Marketing data: Marketing communications are stopped immediately upon withdrawal of your consent.
8. Your Rights
As a registered user of the ubaji platform, you have the following rights over your own information:
8.1 Right to Access Data
You may request to view the information stored in your account and receive a copy of it at any time.
8.2 Right to Correct Data
If any of your personal information is incorrect, you may request that it be corrected. Keeping accurate information is in our interest as well.
8.3 Right to Delete Data
In certain circumstances, you may request that your data be deleted. However, some data may need to be retained due to legal or regulatory obligations.
8.4 Right to Withdraw Consent
You may withdraw consent previously given for marketing or optional communications at any time.
8.5 How to Exercise Your Rights
To exercise any of the above rights, send an email to [email protected] or contact us via live chat. Our support team provides service in Bengali and English 24/7.
9. Protection of Minors
ubaji's services are for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21. An age verification process is conducted at the time of registration.
If we have reason to believe that a minor's information has been collected in any way, we will immediately suspend the relevant account and arrange for the data to be deleted.
10. Changes to This Policy
ubaji may update this privacy policy from time to time. If changes are made, the update date on this page will be revised, and you will be notified by email for significant changes.
Continuing to use the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend that you review this page regularly.
11. Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live chat: Log in to the ubaji platform and use the direct chat support
- Support hours: 24 hours a day, 7 days a week — in Bengali and English
We will endeavor to process your request as quickly as possible.