ubaji Responsible Gaming — Your protection is our priority
Let gaming be fun, not a worry. ubaji is committed to helping you set your own limits, take a break when needed, and always play with awareness.
Why is responsible gaming important?
Online gaming is a popular source of entertainment for millions of people. From cricket betting to slot games — played the right way, it can be a great experience. However, like any form of entertainment, ignoring limits can turn it into a problem.
ubaji believes responsible gaming is not a restriction — it is the foundation of a healthy and enjoyable gaming life. That is why we give you the tools and information to help you stay in control.
On this page you will learn what protection measures are available at ubaji, how to set deposit limits or self-exclusion, and when and how to contact our support team.
Important Age Restriction
ubaji is for users aged 21 and above only. Use of the platform by minors is strictly prohibited. If there are minors in your household, keep your account details confidential and use parental controls.
ubaji's Protection Tools
We provide the following features to help you stay in control of your gaming.
Deposit Limit
Set your own maximum amount for how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Lowering a limit is instant; a safety cooling-off period applies when increasing it.
Time-Out Break
If you feel you need a short break, use the time-out feature. You can temporarily lock your account for anywhere from 24 hours to a few weeks. During this time, you will not be able to access any games.
Self-Exclusion
Choose self-exclusion for a longer break. Your account can be closed for 30 days, 6 months, or permanently. Promotional communications will also be paused during this time. You will need support's help to reactivate your account.
Gaming History Review
Log in to your account to view your complete gaming history at any time — how long you played, and how much you deposited or withdrew. Reviewing it regularly will help you stay aware.
24/7 Support
If you have any concerns about gaming, contact our support team at any time of day or night. Help is available in Bengali and English via live chat and email. Everything you share will be kept completely confidential.
Minor Protection
ubaji strictly enforces the 21+ age limit. Identity is verified when opening an account. If you have younger members in your household, use parental filters on your device.
Check Yourself
The questions below will help you reflect on your gaming habits. If you answer "yes" to most of them, take a pause and consider seeking help.
- Are you spending more than your set budget and feeling regret afterwards?
- Do you feel a strong urge to bet again to recover losses?
- Are you hiding your gaming habits from family or friends?
- Is gaming interfering with your work, studies, or family time?
- Do you feel irritable, anxious, or uneasy when you cannot play?
- Are you borrowing money or cutting essential expenses to cover gaming costs?
- Have you tried to stop but keep coming back?
Keep in mind
A gaming problem is not a sign of weakness — it is a behavioural issue, and seeking help for it is completely normal. Our support team at ubaji is always here for you.
Details of Limits and Control Tools
The table below describes how each protection tool available at ubaji works and how it is applied.
| Tool | How it works | When it takes effect |
|---|---|---|
| Daily Deposit Limit | Set the maximum amount you can deposit per day. Any deposit beyond the limit is blocked. | Instant (when lowering) |
| Weekly Deposit Limit | Maximum deposit limit over 7 days. Applies on a rolling 7-day window. | Instant (when lowering) |
| Monthly Deposit Limit | Maximum deposit limit for 30 days. Ideal for budget management. | Instant (when lowering) |
| Time-Out (Temporary Break) | Account locked from 24 hours to a few weeks. Reopens automatically when the period ends. | Instant |
| Self-Exclusion | Account closed for 30 days, 6 months, or permanently. All promotions are paused. | Instant; support required to reopen |
| Account Activity Review | View your complete history of deposits, withdrawals, and gameplay from the dashboard. | Always available |
How to Set Limits?
Log in to your ubaji account and configure your protection settings in just a few steps.
To set a deposit limit
- Log in to your ubaji account.
- Go to Profile Settings or the 'Responsible Gaming' menu.
- Type in the amount next to the daily / weekly / monthly limit.
- Confirm the change — it takes effect instantly.
- If you have any trouble, let us know via live chat.
To self-exclude
- Go to the 'Self-Exclusion' option in Account Settings.
- Choose the exclusion period (30 days, 6 months, or permanent).
- Select a reason and confirm.
- Your account will be locked instantly.
- Contact support to return once the period ends.
Core Principles of Responsible Gaming
Keep these principles in mind to enjoy gaming at ubaji. They will help you stay in control at all times.
✅ Do
- Set a budget in advance and stick to it.
- Think of gaming as entertainment, not a source of income.
- Take regular breaks and spend time on other activities.
- Only bet money you can afford to lose.
- Be happy when you win and stay calm when you lose.
- Seek help right away if you feel something is wrong.
❌ Don't
- Do not place bigger bets to try to recover losses.
- Do not game with borrowed or loaned money.
- Do not play when you are under stress or feeling low.
- Do not game while drinking alcohol or in any other impaired state.
- Do not spend family or work time on gaming.
- Do not allow minors to use your account.
Contact Us for Help
If you feel gaming is causing problems in your life, do not wait — reach out to us. Our team is ready to give you the support you need.
Live Chat Support
Get help in Bengali and English 24 hours a day, 7 days a week. Log in to the site and start a chat at any time.
Email Support
For any questions or requests related to responsible gaming, email us at: [email protected]
Privacy Guarantee
Everything you share will be kept completely confidential. We will guide you in the right direction without any judgement or criticism.
Common FAQs
Answers to the most frequently asked questions about responsible gaming.
Enjoy entertainment,
responsibly
Let gaming be enjoyable — play within your limits. Enjoy your favourite games at ubaji.
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